PRIVACY POLICY

Last updated: March 30, 2026

Website owner: Inversiones Yi SpA

Website: holitel.cl

Contact email: reservas@holitel.cl / info@holitel.cl

Phone: +56 2 2906 9059

WhatsApp: +56 9 3111 2882

Address: Av. Los Leones 840, Providencia, Santiago, Chile

At Holitel Boutique, we respect the privacy of our users, visitors, and guests. This Privacy Policy explains what personal data we may collect through our website, contact forms, email, phone, WhatsApp, or other communication channels, how we use that information, with whom we may share it, and what rights users may exercise regarding their personal data.

By browsing this website, contacting us, or requesting information about our services, you agree to the processing of your data in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information directly provided by users, as well as certain technical data collected automatically when users browse the website.

1.1. Information provided by the user

Depending on the case, we may collect:

• first name and last name

• email address

• phone number or WhatsApp number

• country or city of origin

• requested or consulted stay dates

• number of guests

• accommodation or service preferences

• message content, inquiries, or requests

• any other information voluntarily provided by the user in forms or communications

1.2. Information collected automatically

When visiting our website, certain technical information may be collected, such as:

• IP address

• browser type

• device type

• operating system

• pages visited on the site

• date and time of access

• browsing duration

• source website or campaign from which the user arrived

• interactions with forms, buttons, links, or content

1.3. Cookies and similar technologies

The website may use cookies, tags, pixels, or similar technologies to improve browsing experience, analyze traffic, measure results, and, where applicable, support advertising or remarketing activities.

2. Purpose of Data Processing

The information collected may be used for the following purposes:

• responding to inquiries submitted through the contact form, email, phone, or WhatsApp

• managing information requests, availability inquiries, or reservations

• providing customer service before, during, or after the stay

• improving the user experience on the website

• analyzing the use, operation, and performance of the website

• protecting website security and preventing misuse

• complying with applicable legal, administrative, or regulatory obligations

• measuring the performance of advertising campaigns and commercial actions

• displaying communications or ads related to our services, when applicable

3. Legal Basis for Processing

We process users’ personal information based on one or more of the following grounds:

• the user’s consent when submitting their data

• the need to manage inquiries, requests, or reservations

• our legitimate interest in improving services, communications, and security

• compliance with applicable legal obligations

4. Contact Forms and Communications

Holitel Boutique’s website provides visible contact channels, including a web form, email, phone, and WhatsApp. When a user contacts us through any of these means, the information provided will be used to respond to the inquiry, manage requests related to accommodation or services, and maintain reasonable communications connected to the user’s expressed interest in our services.

Please do not send sensitive or unnecessary personal information through open website forms.

5. Cookies, Analytics, and Advertising

Our website may use first-party and third-party cookies to:

• enable the proper technical functioning of the website

• remember certain user preferences

• measure traffic and browsing behavior

• assess the performance of content, forms, or campaigns

• improve the browsing experience

• support digital advertising campaigns, including conversion tracking or remarketing, where such tools are enabled

Users may configure their browser to reject or delete cookies. However, some website functions may become limited.

6. Google Ads and Other Advertising Tools

Holitel Boutique may use advertising and measurement tools, including Google Ads or similar platforms, to promote its services and evaluate campaign effectiveness. This may involve the use of cookies or similar technologies to record website visits, pages viewed, actions taken, and conversions associated with ads.

Where applicable, such information may be used to display ads related to hotel services to users who have previously interacted with the website.

7. Third-Party Services and Providers

To operate the website and provide our services, we may rely on third parties such as:

• hosting and website service providers

• form or contact tools

• analytics platforms

• advertising platforms

• email or messaging services

• external links to social media or communication platforms

Holitel Boutique’s website displays external channels such as Instagram and TikTok, as well as direct contact methods. When users access third-party services or links, their information may also be subject to those third parties’ privacy policies.

8. Sharing of Information

Holitel Boutique does not sell personal data to third parties.

We may share information only when necessary:

• with providers that help us operate the website or manage communications

• with analytics or advertising platforms, to the extent needed to measure results or improve campaigns

• with competent authorities when legally required

• with advisors or service providers related to legal, administrative, or security compliance

In all cases, we seek to limit the shared information to what is strictly necessary.

9. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes described in this policy, respond to inquiries, manage reservations, support internal records, or comply with applicable legal obligations.

When the information is no longer needed, it may be deleted, anonymized, or blocked, as appropriate.

10. Data Security

We adopt reasonable technical, administrative, and organizational security measures to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure.

However, no Internet-based data transmission or storage system can guarantee absolute security.

11. User Rights

Users may request, in accordance with applicable law:

• access to their personal data

• correction of inaccurate or outdated data

• deletion of data where applicable

• objection to processing in certain cases

• information regarding the use of their personal data

To exercise these rights, users may contact us at:

reservas@holitel.cl or info@holitel.cl

Users may also contact us by phone at +56 2 2906 9059 or via WhatsApp at +56 9 3111 2882.

12. Children

Our website is not specifically directed to children for the independent collection of personal data. If a parent or legal guardian believes that a child has provided personal information without authorization, they may contact us to review and, if appropriate, delete such information.

13. External Links

The website may include links to external platforms or services, including social media and messaging services. Holitel Boutique does not control and is not responsible for the privacy practices, content, or policies of those external sites. We encourage users to review their respective privacy policies before providing personal information.

14. Changes to This Policy

Holitel Boutique may modify this Privacy Policy at any time to reflect legal, technical, operational, or commercial changes. The updated version will be published on this same page, indicating the date of the latest update.

15. Contact

For any questions regarding this Privacy Policy or the processing of personal data, you may contact us at:

Holitel Boutique

Av. Los Leones 840, Providencia, Santiago, Chile

reservas@holitel.cl

info@holitel.cl

+56 2 2906 9059

WhatsApp: +56 9 3111 2882